Golden White – Real Estate
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Privacy Policy

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Introduction

Golden White Real Estate, a real estate brokerage agency operating in Dubai, United Arab Emirates, is committed to protecting the privacy and personal data of our clients, partners, and website visitors in accordance with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other applicable regulations in Dubai. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you engage with our services or visit our website.

1. Information We Collect

We collect personal information to facilitate real estate brokerage services in the secondary, off-plan, leasing, and renting markets. The types of information we may collect include:

  • Personal Identification Information: Name, Emirates ID number, passport details, nationality, date of birth, and contact details (phone number, email address, and postal address).
  • Transaction-Related Information: Details related to property transactions, including purchase agreements, lease contracts, payment details (e.g., cheque details), and financial information required for due diligence.
  • Legal Documentation: Copies of identification documents, residency visas, or other documents required for compliance with Dubai Land Department (DLD) and Real Estate Regulatory Agency (RERA) regulations.
  • Website Usage Data: IP address, browser type, device information, pages visited, and cookies, collected when you interact with our website.
  • Communication Data: Records of your inquiries, correspondence, or feedback submitted via our website, email, or phone.

We collect this information directly from you when you engage our brokerage services, fill out forms on our website, or interact with us through other channels.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Brokerage Services: To facilitate transactions between owners, buyers, developers, and tenants in secondary, off-plan, leasing, and renting markets, including preparing contracts, processing payments, and registering agreements with RERA’s Ejari system or Oqood system for off-plan properties.
  • Compliance with UAE Regulations: To conduct anti-money laundering (AML) checks, customer due diligence (CDD), and report suspicious transactions to the UAE Financial Intelligence Unit (FIU) as required by UAE laws.
  • Communication: To respond to your inquiries, provide updates on transactions, and send marketing communications (with your consent, where required).
  • Website Improvement: To analyze website usage data to enhance user experience and optimize our services.
  • Legal Obligations: To comply with legal and regulatory requirements, including record-keeping for at least five years as mandated by UAE AML regulations.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations as your broker in facilitating property transactions and preparing necessary documentation.
  • Legal Obligation: To comply with UAE laws, including Federal Law No. 45 of 2021, DLD regulations, and RERA requirements for lease and off-plan property registrations.
  • Consent: For marketing communications or non-essential data processing, where you have provided explicit consent.
  • Legitimate Interests: For improving our website, ensuring security, and conducting internal analytics, provided such interests do not override your rights.

4. How We Share Your Information

We may share your personal information with:

  • Government Authorities: DLD, RERA, or the UAE FIU for registration of contracts (e.g., Ejari or Oqood) and AML compliance.
  • Third-Party Service Providers: Banks, payment processors, or legal consultants involved in transaction processing, provided they adhere to strict confidentiality and data protection standards.
  • Counterparties: Owners, buyers, developers, or tenants involved in the transaction, limited to information necessary to complete the deal.
  • Professional Advisors: Auditors or legal advisors, where required for compliance or dispute resolution.

We do not sell or share your personal information for purposes unrelated to our brokerage services, except as required by law.

5. Data Storage and Security

  • Storage: Your personal information is stored securely on encrypted servers located in the UAE or with trusted cloud providers compliant with UAE data protection laws. We retain transaction-related data for at least five years, as required by UAE AML regulations.
  • Security Measures: We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data from unauthorized access, loss, or misuse.
  • Data Breach: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by UAE law.

6. Your Rights

Under UAE Federal Law No. 45 of 2021, you have the following rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal retention obligations (e.g., AML record-keeping).
  • Restriction: Request restriction of data processing in certain circumstances.
  • Objection: Object to processing for marketing purposes or based on legitimate interests.
  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, contact our Data Protection Officer at admin@goldenwhite.ae. We will respond within 30 days, as required by law.

7. Cookies and Website Tracking

Our website uses cookies to enhance user experience, analyze traffic, and provide personalized content. You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Essential cookies required for website functionality do not require consent, but non-essential cookies (e.g., for analytics or marketing) are used only with your consent.

8. International Data Transfers

If we transfer your personal data outside the UAE (e.g., to cloud service providers), we ensure the recipient complies with UAE data protection standards or equivalent international frameworks. We use contractual safeguards, such as standard contractual clauses, to protect your data.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., DLD or RERA portals). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website. The updated policy will be effective upon posting, with the “Last Updated” date revised accordingly.

11. Contact Us

For questions, concerns, or to exercise your data protection rights, contact our Data Protection Officer:

Email: admin@goldenwhite.ae
Phone: +971 4 352 2466
Address: # 3, Al Owais Building 77c St. Mirdif, Dubai PO Box: 20056

If you believe we have not addressed your concerns, you may lodge a complaint with the UAE Data Protection Authority.

This Privacy Policy complies with UAE Federal Law No. 45 of 2021 and Dubai’s real estate regulations, ensuring transparency and protection for all clients engaging with our brokerage services.